Current Residents

Already an have an online account?

Benefits of the Portal

 Once you've signed up, you can:
  • View and pay your bills anytime and anywhere.
  • All transactions are encrypted and secure.
  • Set up automatic payments.
  • Sign up for automatic reminder emails.
  • Review your payment history.

Maintenance Requests

If you are having maintenance issues, please submit a work order through your online portal. Online maintenance requests allow us to better track maintenance issues and coordinate with vendors.


If you are having a maintenance emergency, please submit a work order if possible and call the office.


If you are experiencing a maintenance emergency outside of office hours, please call Julie.

Call Us

Maintenance emergencies include:

  • Burst pipes or severe flooding
  • No heat
  • No water
  • No electricity
  • A collapsed ceiling
  • Any condition that makes the property unsafe or uninhabitable

If you are experiencing a threat to your health and/or safety, please call 911 and notify the office or Julie if possible.

Meet Our Maintenance Team

Kately, Maintenance Coordinator

Emily, Business and Property Operations

Tony, Plumbing and HVAC Specialist

Jason, General Maintenance Specialist

Shaun, General Maintenance Specialist

Genevieve, Cleaning Specialist

Brayden, Landscaper and Maintenance Assistant

Logan, Landscaper and Maintenance Assistant

Lease Renewals

Lease renewals are reviewed on a case-by-case basis. Rent increases are determined by the owner of the property, and not our office.


For in-season leases (leases beginning between May 1 and August 1):

  • Renewal offers are typically sent in January or February
  • Signed renewal agreements must be returned by March 31


Off-season leases are reviewed and renewed individually.

If the office has not contacted you about your lease renewal, please text us through your online portal or call us at 765-588-6185.

Move-Out Information

Please refer to our Move-Out Checklist for instructions on preparing your unit for move-out. The completed Move-Out Checklist  must be returned with your keys upon move-out.


Please make sure to remove all furniture and personal property from the premises to avoid additional charges.


Additionally, do not forget to set up mail forwarding. Mail forwarding can be set up through the United States Postal Service at:


https://moversguide.usps.com/


Distinctive Rental Properties is not responsible for forwarding or holding tenant mail.